Refund policy

Quick DTF Transfer: Refund & Return Policy

The Quick DTF Guarantee

We built this company on the principles of rigorous Quality Assurance and precision engineering. If a printing or fulfillment error slips through our QA pipeline, the fault is entirely ours. We will replace the order or issue a refund quickly and without a hassle.

Custom DTF Transfers: Refunds & Reprints

We offer a 60-Day Refund & Reprint Policy for all custom DTF transfers.

Because our products are 100% custom-made to your artwork specifications, we cannot accept discretionary returns (e.g., ordering the wrong size, uploading low-resolution artwork, or changing your mind).

However, if an item is incorrect, missing, or damaged in transit, please contact us within 72 hours of delivery.

What we need: Your order number and clear photos of the issue.
The resolution: After a rapid review by our prepress team, we will ship a replacement at absolutely no charge. Eligibility is assessed on a case-by-case basis for issues that fall under our responsibility.

Cancellation Pipeline

Our "Lightning Dispatch" tenet means your gang sheets are sent to our print queues almost immediately. Because of this, our cancellation windows are incredibly strict:

How to request: Email support@quickdtftransfer.com with the subject line: “URGENT: Cancel Order #[Your Order Number]”.
Standard Orders: Can be canceled within 1 hour of placement.
Overnight Delivery Orders: Can be canceled within 30 minutes of placement.
After the window: Requests submitted after these deadlines, or outside of standard business hours, cannot be accommodated. Your order will have already auto-processed into physical production.

The Refund Process

If you experience an issue, please submit a request through our Support Contact Form (select "Issue with a received order" from the dropdown).

Verification: We will verify the error via the images provided or, in rare cases, request the item be returned for physical inspection.
Notification: You will receive an email from a real team member approving or denying the claim.
Timing: Approved refunds are issued directly to your original payment method within 5 business days. (Note: Your bank or credit card network may require additional days to post the credit to your account).

Haven't Received Your Refund? We trigger approved refunds immediately. If you haven't seen it yet, please double-check your bank statement. If it has not posted after your bank’s standard processing window, contact your card issuer. If they cannot locate it, reach out to us with your order number and we will investigate on our end.

Blank Apparel: Returns & Replacements

Note: This section applies exclusively to blank garments and supplies, not custom-printed transfers.

Defective Merchandise: Must be returned to us with a piece of tape physically indicating the exact location of the flaw.
Shortages & Damage: Claims for missing or damaged apparel must be made within 72 hours of receiving the merchandise.
Time Limits: We do not accept returns on discontinued items or any merchandise that is more than 60 days old.
Our Error: If our fulfillment team processed your apparel order incorrectly, we will cover the original freight and email you a prepaid return label for the incorrect merchandise.
Replacements: If your apparel is incorrect, missing, or damaged, requesting a replacement will initiate an order for the exact same items as your original order. We cannot process style, color, or size exchanges via a replacement order.

Return Shipping Address

(Return authorization required prior to shipping)

If our support team has requested that you return an item, please use the address below. For approved issues under our responsibility, we will email you a prepaid return label. For all other authorized returns, please use a trackable carrier and explicitly include your RMA / Order Number inside the box.

Quick DTF Transfer 3490 Brunswick Pike Bldg 18, Princeton, NJ 08540

Need Immediate Help? Email our QA & Support Team at: support@quickdtftransfer.com