Shipping policy

The "Lightning Dispatch" Guarantee

In the apparel business, speed isn't a luxury—it's your bottom line. We engineered our fulfillment pipeline to move as fast as you do.

All qualifying orders placed before 1:00 PM Central Time (Monday–Saturday) are printed, verified, and handed off to our carrier partners (UPS®, FedEx®, or USPS) the exact same day.

  • Orders placed after the 1:00 PM CT cutoff will be dispatched the following business day.

  • Orders placed on Sundays or observed holidays will dispatch on the next available business day.

Same-Day Dispatch Conditions

To keep our production line moving at maximum efficiency, same-day dispatch applies exclusively to orders that meet the following QA criteria:

  • Placed before 1:00 PM CT (Mon–Sat).

  • Order is fully paid and the artwork files are 100% print-ready (no file errors or resolution holds).

  • Order does not include blank apparel or require custom prep work (such as background removal).

Our Accountability Promise: While our facility operates on a highly consistent fulfillment schedule, occasional operational interruptions or file issues can happen. If we miss a deadline on a qualifying order due to an error on our end, we make it right. We will either upgrade your shipping speed at our expense or offer a full refund, depending on your immediate production needs.

Transit Speeds & Rates

Once your gang sheets clear our QA pipeline, they are shipped via your selected method.

Free Shipping:

  • Orders over $75 automatically qualify for Free Standard Ground Shipping (UPS®/FedEx).

Standard Delivery:

  • Standard Ground (UPS®/FedEx) (1–4 Business Days) — $8.99

  • Economy Shipping (USPS) (2–7 Business Days) — $7.49

Expedited Delivery:

  • Priority Overnight (UPS®/FedEx) (1 Business Day) — $39.00

  • Express Air (UPS®/FedEx) (2 Business Days) — $19.00

Blank Apparel & Weekend Logistics

  • Blank Apparel Processing: Items such as blank t-shirts, hoodies, and sweatshirts require separate sourcing and processing. Please allow up to 3 business days for apparel fulfillment. Orders containing blank apparel are excluded from the Same-Day Dispatch guarantee.

  • Sunday Orders: Orders placed on a Sunday will automatically enter Monday's production queue and ship the next business day.

Order Tracking & Routing

The minute your order is packaged and labeled, you will receive an automated tracking link via email. Your account will be marked as "Fulfilled," and you can monitor the exact location of your transfers through the courier’s live tracking portal.

Address Accuracy: Because our production pipeline is highly automated, shipping labels are generated almost instantly. Please verify your shipping address at checkout. We cannot guarantee rerouting once an order enters fulfillment. Orders delayed, misrouted, or lost due to an incorrect address entered at checkout are not eligible for free replacements or refunds.

Carrier Delays & Exceptions

We run a tight ship to guarantee our print and dispatch times, but once a package is handed over to a carrier, the exact delivery date is an estimate. Unforeseen transit delays caused by the carrier (e.g., extreme weather, regional disruptions, or misrouting) are strictly beyond our control.

Lost or Damaged Shipments

We package our transfers rigorously, but transit damage occasionally happens. If your package arrives damaged, or if tracking shows it was "Delivered" but you never received it, please contact our Support Team within 7 days of delivery. We will launch an investigation with the carrier and rapidly coordinate a replacement when appropriate to keep your business running.

International Logistics

At this time, direct checkout is only available for U.S. domestic shipping. If you are a high-volume wholesale customer located outside of the United States, please reach out to our support team to discuss custom freight and fulfillment options.

Have a routing question? Email our logistics team via our Contact Page.